Payment & Cancellation Policy
Deposit & Balance
A non-refundable 25% deposit is required to confirm any booking. All deposits include 5% GST.
Booking in advance: Deposit must be paid directly to our bank account (no PayPal). Any bank charges incurred by us will be added to the cost.
Booking in Leh: Deposit must be paid in cash (INR) at our office.
For international transfers we recommend Wise (formerly TransferWise) or Western Union for fast, affordable payments.
If transferring within 3 weeks of the start date, do not use a bank-to-bank transfer — it takes too long. Use an online transfer service instead.
Balance: The remainder must be paid in cash (INR) at our Leh office by 2pm the day before trek start. For Snow Leopard treks, payment is required 3 days before. We do not accept foreign currency, cards, or travellers cheques. ATMs and money exchanges are close to our office.
Cancellation
- Day before start: 50% of total cost required (less any deposit already paid). Also applies when required ILP documents are not provided in time.
- Day of start: No refund, apart from any unused accommodation/food (if not pre-booked) and unused end-of-trek taxi cost. No taxi refund for tours or one-day treks.
Delayed Start & Early Return
- Delayed start: We will try to accommodate you, but if we have another booking (especially Jul–Aug) the end date may not change. The trek will be shorter with no refund apart from unused accommodation/food.
- Early return: Unused accommodation/food expenses refunded (if not pre-booked), but you are responsible for any extra costs involved.
Insurance
We strongly recommend personal travel, medical and cancellation insurance. Bring any special medicines you need.
Ensure your policy covers high-altitude trekking up to the maximum height on your trek. Adequate cover is your own responsibility.
What’s Included — Homestay Treks
- 1 guide; 3 meals per day (packed lunch first & last day)
- Homestay accommodation (tented camp at Nimaling)
- Food & accommodation for staff; wildlife & trekking fees
- Monastery entry fees as per itinerary
- Transport to/from Leh on agreed dates; 5% GST
Not included: mineral water, soft/alcoholic drinks, snacks, air tickets, travel insurance, items not listed above.
Porter: Quoted separately. Includes porter’s food, accommodation, and 5% GST.
Note: Prices are per person, not per room. You may need to share during busy periods.
What’s Included — Day Tours
- 1 guide; lunch; monastery entry fees as per itinerary
- Taxi for the duration; 5% GST
Not included: all drinks and snacks, air tickets, transport/detours not in itinerary, travel insurance.
What’s Included — Overnight Tours
- 1 guide; 3 meals per day (lunch to lunch); filtered/boiled water and tea with breakfast
- Homestay or guesthouse accommodation as specified
- Food & accommodation for staff; entry fees as per itinerary
- Taxi for duration (inc. Leh pickup & drop-off)
- Environment fees; Inner Line Permit*; 5% GST
Not included: hot drinks (except breakfast tea), mineral water, soft/alcoholic drinks, snacks, air tickets, transport not in itinerary, travel insurance.
*Inner Line Permit: Non-Indian nationals need a passport. Indian nationals need one of: Passport, Driving Licence, Service ID (Central/State/PSU), PAN Card, Aadhar Card, NPR Smart Card, or Election ID Card. Bring appropriate ID — it is your responsibility.
Other Costs Not Included
- Camera/video fees; tips
- Extra costs from unavoidable circumstances (evacuation, weather delays, illness)
- Expenses not in the itinerary (pony hire, taxi detours, extra entrance fees)
- Staff dismissal en route — clients pay return costs for dismissed staff
We reserve the right to pass on any increase in costs (accommodation, taxis, fees).