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Empowering women, preserving culture, and creating authentic travel experiences in the heart of Ladakh.

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ladakhiwomenstc@gmail.com
+91 9469158137
Shop 22, Hemis Complex, Upper Tukcha Road, Zangsti, Leh, Ladakh, India

Payment & Cancellation Policy

Deposit & Balance

A non-refundable 25% deposit is required to confirm any booking. All deposits include 5% GST.
Booking in advance: Deposit must be paid directly to our bank account (no PayPal). Any bank charges incurred by us will be added to the cost.
Booking in Leh: Deposit must be paid in cash (INR) at our office.
For international transfers we recommend Wise (formerly TransferWise) or Western Union for fast, affordable payments.

If transferring within 3 weeks of the start date, do not use a bank-to-bank transfer — it takes too long. Use an online transfer service instead.

Balance: The remainder must be paid in cash (INR) at our Leh office by 2pm the day before trek start. For Snow Leopard treks, payment is required 3 days before. We do not accept foreign currency, cards, or travellers cheques. ATMs and money exchanges are close to our office.

Cancellation

Day before start: 50% of total cost required (less any deposit already paid). Also applies when required ILP documents are not provided in time.
Day of start: No refund, apart from any unused accommodation/food (if not pre-booked) and unused end-of-trek taxi cost. No taxi refund for tours or one-day treks.

Delayed Start & Early Return

Delayed start: We will try to accommodate you, but if we have another booking (especially Jul–Aug) the end date may not change. The trek will be shorter with no refund apart from unused accommodation/food.
Early return: Unused accommodation/food expenses refunded (if not pre-booked), but you are responsible for any extra costs involved.

Insurance

We strongly recommend personal travel, medical and cancellation insurance. Bring any special medicines you need.

Ensure your policy covers high-altitude trekking up to the maximum height on your trek. Adequate cover is your own responsibility.

What’s Included — Homestay Treks

1 guide; 3 meals per day (packed lunch first & last day)
Homestay accommodation (tented camp at Nimaling)
Food & accommodation for staff; wildlife & trekking fees
Monastery entry fees as per itinerary
Transport to/from Leh on agreed dates; 5% GST

Not included: mineral water, soft/alcoholic drinks, snacks, air tickets, travel insurance, items not listed above.

Porter: Quoted separately. Includes porter’s food, accommodation, and 5% GST.

Note: Prices are per person, not per room. You may need to share during busy periods.

What’s Included — Day Tours

1 guide; lunch; monastery entry fees as per itinerary
Taxi for the duration; 5% GST

Not included: all drinks and snacks, air tickets, transport/detours not in itinerary, travel insurance.

What’s Included — Overnight Tours

1 guide; 3 meals per day (lunch to lunch); filtered/boiled water and tea with breakfast
Homestay or guesthouse accommodation as specified
Food & accommodation for staff; entry fees as per itinerary
Taxi for duration (inc. Leh pickup & drop-off)
Environment fees; Inner Line Permit*; 5% GST

Not included: hot drinks (except breakfast tea), mineral water, soft/alcoholic drinks, snacks, air tickets, transport not in itinerary, travel insurance.

*Inner Line Permit: Non-Indian nationals need a passport. Indian nationals need one of: Passport, Driving Licence, Service ID (Central/State/PSU), PAN Card, Aadhar Card, NPR Smart Card, or Election ID Card. Bring appropriate ID — it is your responsibility.

Other Costs Not Included

Camera/video fees; tips
Extra costs from unavoidable circumstances (evacuation, weather delays, illness)
Expenses not in the itinerary (pony hire, taxi detours, extra entrance fees)
Staff dismissal en route — clients pay return costs for dismissed staff

We reserve the right to pass on any increase in costs (accommodation, taxis, fees).

Privacy Policy

Last Updated: March 2025

“Your trust is our most important asset. At LWTC, we handle your personal information with the same care and respect we bring to every trek we guide.”

Introduction
Our Privacy Promise
What Information We Collect
How We Use Your Information
Sharing Your Information
Data Retention
Cookies
Security
Your Rights
Children’s Privacy
Third-Party Links
International Transfers
Changes to This Policy
Contact Us

1. Introduction

Ladakhi Women’s Travel Company (“LWTC”, “we”, “us”, or “our”) is committed to protecting and respecting the privacy of every person who visits ladakhiwomenstravel.com or communicates with us to plan a trek or tour. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights in relation to it.

We operate from Leh, Ladakh, India and welcome travellers from across the world. This policy is drafted in compliance with applicable Indian data protection law, including the Information Technology Act 2000, the IT (Reasonable Security Practices and Procedures) Rules 2011, and the Digital Personal Data Protection Act 2023, and is mindful of international standards including the EU General Data Protection Regulation (GDPR) for our European visitors.

2. Our Privacy Promise

We collect only the personal information we genuinely need to plan and deliver your trek or tour.
We will never sell, rent, or trade your personal information to third parties for their own marketing purposes.
We will only share your data with trusted service partners (local guides, transport providers, permit offices) strictly to deliver the services you have booked.
We store your information securely and limit internal access to authorised staff only.
We will be transparent about how we use your data and make it easy for you to access, update, or request deletion of your information.
We comply with applicable Indian data protection law and respect international privacy standards for our global travellers.

3. What Information We Collect

Information you give us: Name, email address, phone number, nationality, passport number (for permit applications), dietary requirements, emergency contact details, and any other details you share when enquiring or booking.
Booking & payment information: Trek/tour preferences, travel dates, group size, payment confirmation references. (Note: LWTC does not process or store credit/debit card numbers — payments are handled through trusted third-party processors.)
Permit-related information: For restricted areas (Nubra Valley, Pangong Tso, Lamayuru routes), Indian government Inner Line Permits (ILPs) require specific ID documentation. We collect and submit this information to the relevant permit authority on your behalf only.
Communications: Emails, enquiry form submissions, WhatsApp messages you send us.
Website usage data: IP addresses, browser type, pages visited, time on site — collected automatically via standard web analytics tools (e.g., Google Analytics).
Cookies: We use cookies to improve your browsing experience. See Section 7 for details.

4. How We Use Your Information

To respond to your enquiry and plan your trek or tour itinerary.
To process bookings and coordinate with local guides, homestay hosts, transport providers, and permit offices.
To apply for Inner Line Permits (ILPs) and trekking/wildlife area permits on your behalf.
To send you trip confirmation, practical information, and pre-departure communications.
To send occasional newsletters or updates about LWTC treks and seasonal offers, only if you have opted in.
To improve our website, services, and itineraries based on usage patterns and feedback.
To comply with legal obligations, including permit regulations and tax requirements in India.

5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share limited information strictly as needed with: Local female guides and porters (for trek coordination); Homestay hosts (for accommodation confirmation); Taxi and transport providers; Government permit offices (ILP, wildlife/trekking permit authorities); Payment processors (who have their own privacy policies); Professional advisors or legal authorities if required by law. All third parties are required to handle your data securely and only for the purpose for which it was shared.

6. Data Retention

We retain your personal information for as long as is necessary to deliver and support your trip, and to comply with our legal and tax obligations in India (typically up to 7 years for financial records). Permit-related documents are retained only for the duration required by the issuing authority. You may request deletion of your data at any time (see Your Rights, Section 9).

7. Cookies

Our website uses cookies — small text files stored on your browser — to help us understand how visitors use the site and to improve your experience. Types of cookies we use: Strictly necessary cookies (to make the site work); Analytics cookies (e.g., Google Analytics — anonymised, to understand site usage); Functional cookies (to remember your preferences). You can control cookies through your browser settings. Disabling cookies will not prevent you from using our site, but some features may work less smoothly.

8. Security

We take the security of your personal information seriously. We use reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Our staff are trained in data handling. Please be aware that, while we do our best, no internet transmission is completely secure, and we cannot guarantee absolute security. Please be cautious about sharing sensitive personal data via unencrypted email.

9. Your Rights

Depending on your location, you may have rights including: Access — request a copy of the personal data we hold about you; Correction — ask us to correct inaccurate or incomplete data; Deletion — request that we delete your personal data (subject to legal retention requirements); Objection — object to certain uses of your data (e.g., direct marketing); Data portability (for EU/EEA residents under GDPR); Withdrawal of consent — you may unsubscribe from marketing emails at any time. To exercise any of these rights, email us at ladakhiwomenstc@gmail.com.

10. Children’s Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13 without verifiable parental consent. For minors aged 13–18 travelling with LWTC, parental/guardian consent is required at the time of booking.

11. Third-Party Links

Our website may contain links to external websites (e.g., media coverage, permit offices, festival calendars). LWTC is not responsible for the privacy practices of those sites. We recommend reading the privacy policy of any external site you visit.

12. International Data Transfers

By using our website or communicating with us electronically from outside India, you acknowledge that your data may be transferred to and processed in India. We handle all such data in accordance with applicable Indian law.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. For significant changes, we will notify active clients by email where possible.

14. Contact Us / Data Queries

If you have questions, concerns, or requests about this Privacy Policy or your personal data, please contact the Ladakhi Women’s Travel Company (LWTC) data contact:

Post: Shop 22, Hemis Complex, Upper Tukcha Road, Zangsti, Leh, Ladakh, India

Email: ladakhiwomenstc@gmail.com

Phone: +91 9469158137

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